By shopping at Raymond Raindrop online, and using this website, you are agreeing to the terms listed here and elsewhere within this section. We may make changes to these conditions at any time and encourage you to review them periodically for any changes. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

OUR GUARANTEE

Raymond Raindrop We offer a money back guarantee. If you are not happy with a book you purchase and return it in the original condition within 30 days after receipt, your money will be cheerfully refunded. NOTE that costs of return shipping are borne by the customer. Customer Satisfaction and Service is our motto.

Ordering Goods

Orders can only be placed by people legally able to engage in a contract. Any order placed by you via this Web Site is an offer by you to purchase a particular product for the price (including the delivery and other charges) specified in this website at the time you place your order. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

The products and services offered for sale are only available to individuals who can make legally binding contracts.

Order Notification

Upon receipt of your order, we will issue you with an email notification shortly afterwards listing the items ordered, the total product charges, delivery address, estimated shipping times and shipping carrier. This will not include any customs duties, local taxes or bank fees. This is a confirmation that we have received your order, not a confirmation of acceptance or processing.

Australian Orders

All orders for delivery within Australia are subject to the Australian Goods and Services Tax.

Currency and Conversions

Transactions are carried out in Australian dollars and processed through the international banking system. International orders are charged in Australian dollars at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your credit card company at the time the charge is recorded, plus any fees applied by your credit card provider.

Dispatch and Delivery

Orders are dispatched during normal Australian Eastern Standard Time business hours.

Delivery

We must be able to leave your parcel with someone at the address you've indicated, unless you provide us with special instructions first. Products will be deemed to be received by you if accepted by a person at your nominated delivery address, or if your special instructions are complied with. Insurance only applies until the order is delivered to your nominated address.

Shipping details must include a street address and daytime telephone number. Your order cannot be dispatched if these details are missing.

International delivery

For orders placed from outside Australia, international deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer.

Returns

If for any reason you are not satisfied with your purchase, please return it with your receipt within 30 days of invoice for a refund. Note that there is a 10% handling fee and costs of return shipping are borne by you, the customer.

Jurisdiction

We are based in Melbourne, in the state of Victoria, Australia and operate within the normal laws of commerce under Australian business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under Victorian Law in a Victorian Court of Law.